Refund and Cancellation Policy

Online Mithai Delivery in Delhi | Shop Premium Sweets Now | Freshness Guaranteed |

Given the fresh, perishable nature of our traditional sweets, we have specific policies to ensure fairness and uphold our quality standards.

Timing: Orders can be cancelled and a full refund processed only if the request is received within [Insert Time, e.g., 2 hours] of the order placement time.
No Cancellation: Orders cannot be cancelled once they have been dispatched or once preparation time exceeds the specified window.

No Returns: Due to the perishable nature of mithai and for hygiene reasons, we maintain a strict no-return, no-exchange policy.

Reporting Damage: If your product is damaged, spoiled, or incorrect upon delivery, you must report the issue immediately within [Insert Time, e.g., 6 hours] of receiving the order.
Proof Required: All claims must be accompanied by clear photographic evidence showing the damage/issue.
Resolution: Upon review and validation of the claim, Delisnaq will, at its sole discretion, offer a replacement order or a full/partial refund to the original payment method. Claims reported after the 6-hour window will not be eligible for a refund or replacement.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi.